Contact us
Our staff is ready to help you get started or answer any questions you may have. Contact us via the form below!
Our office contact information
BIG FISH office
The Delivery Gateway service is made in Budapest, at the BIG FISH office.
Frequently asked questions
What platforms is the service available on?
Shopify and custom made webshops can already use the Delivery Gateway service. We are working to make it available on more and more platforms.
Do I need to have a contract with the courier companies I want to integrate?
Your IDs will be needed for the initial setup. We are working to further simplify this process.
Will the range of available courier companies expand?
Yes, we are continuously working on it.
Is this solution compatible with fulfillment companies' systems?
We are working on the integration of Webshippy.
How does the service integrate into my checkout process?
On the Shopify platform, when installing our application, you can specify exactly where the parcel point / home delivery selector should appear in the shopping process. This can be placed on the cart page or on an intermediate page between the cart and the payment page. No programming knowledge is required for the setup.
In the case of a custom-developed system, this depends only on you. Our system is built with an “api first” approach, so you can easily customize all settings.
Don't worry, depending on the platform, this added feature will not cause slowdowns or any other unexpected side effects in the operating systems and processes.
How can I try the service?
We are preparing a few steps online process that will allow you to try out our service without any manual contribution.
In the meantime, please apply via the contact form. We will contact you, discuss your needs, complete the initial setup, and hand over the system.
Are there any obligations after the 15-days free trial?
Of course not.
Is there a connection fee or any extra charges other than those listed in the pricing section?
There are no extra costs. If someone chooses the annual subscription, they can even save about two monthly fees per year.
How can I edit my settings, carriers, pickup points, etc.?
Our admin interface is at your disposal, where you can set up available carriers, track your orders, or print labels in one place. In addition, you will find many other useful functions here.